What is Patriot Memory's warranty policy?

Warranty Statement

Patriot warranty obligations are limited to the terms set forth below. Patriot warrants that all Patriot product(s) will be free from defects in material and workmanship and are guaranteed to operate in complete conformance to the specification described in the datasheet. Please contact our Technical Support department before sending the product(s) in for repair or replacement.

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Limitation of Warranty

Patriot warranty does not cover the following conditions: Products that are missing the Patriot label, and or module heat spreaders, products that are purchased from any unauthorized resellers, products that are not manufactured by Patriot, abuse, neglect, damage caused during installation of the product, damage to other devices due to improper use and / or installation of Patriot Memory, improper testing, unauthorized modification, data loss, data recovery, physical alterations of product. All DRAM memory module kit(s) must be returned in its entirety. Patriot is not liable for item(s) lost or damaged during transit to Patriot. Patriot reserves the right to service any SSD failure due to misuse or user damage. This includes using Patriot and Viper Gaming SSDs for mining/farming operations where rapid increases in data writes to the host causes abnormal drops in SSD speeds or wear damage

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End User

Patriot warranty applies to products that were purchased from Patriot authorized resellers. Defective product should be returned to the Patriot authorized reseller from which it was originally purchased. If RMA service is not available through the authorized reseller’s warranty, contact Patriot for RMA service.

End users should contact the Patriot location nearest them for RMA support. For a list of locations please visit Contact US. End Users are responsible for all freight, duties and taxes associated with shipping to Patriot. Customer must return defective product to Patriot for warranty service.

For RMA service please email: rma@patriotmem.com

Who to Contact

For all warranty requests, please register an account at https://patriotsupport.zendesk.com/hc/en-us and submit a ticket after registering.

Disclaimer

PATRIOT IS NOT RESPONSIBLE OR LIABLE FOR ANY INDIRECT, UNFORSEEABLE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED AND WHETHER OR NOT PATRIOT MEMORY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES AND PROFITS, DOWNTIME, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY OTHER DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE PRODUCT. PATRIOT WARRANTY SERVICE IS ONLY FOR THE REPLACEMENT OF DEFECTIVE PATRIOT PRODUCTS. REFUNDS WILL NOT BE PROVIDED FOR ANY PRODUCT.

FOR CUSTOMERS THAT HAVE AN ACCOUNT WITH PATRIOT, CREDIT BALANCE MAY BE USED TO PURCHASES/PLACE A NEW ORDER UP TO THE AMOUNT OF THE CREDIT EXCLUDING SHIPPING CHARGE (NO REFUNDS).

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*Products purchased prior to Janurary 2011

** For Russia, a lifetime warranty is defined as the period between ten (10) years from the original date of purchase by the end user.Patriot will repair or replace the defective product(s) using equivalent components made by various vendors in conjunction with warranty repairs. Patriot reserves the right to substitute replacement(s) with similar specification product(s) when exact replacement model(s) is not available.